Returns
Question or Return?
Returns are handled through Customer Service at 888-854-4687. Please call Customer Service to obtain a Return Authorization number before returning merchandise. Merchandise received without a Return Authorization number will be charged a 25% restocking fee.
Returns
We strive to keep our customers satisfied by offering quality products, professional service and competitive pricing. Our return policy is consistent in maintaining the best value and highest service level for all of our customers. If the merchandise you received is defective or not as you ordered, please contact our customer service staff for quick resolution. All other returns will be subject to a 15% to 35% restocking fee based on the manufactures guidelines. The procedures below must be followed in order to receive proper credit:
- Product must be in new, resalable, unmarked condition and in original packaging.
- Commodes, incontinence products, and wound care products cannot be returned if opened.
- Merchandise must be returned within 30 days of invoice date. To ensure prompt return processing, please attach the original packing list, invoice and RA number to the return. Refunds will be for merchandise value only. Please allow three to four weeks for return processing.
